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Better business through stronger customer relations

A successful company sees every meeting, and every customer contact as a unique opportunity to reinforce the customer relationship and create loyalty. Bright Navigator lets you know what your customers and employees think, helping you take the right course of action to improve your business. Bright Navigator measures, compares and analyses key performance indicators on customer and employee satisfaction. In addition, all components can be analysed in relation to each other, providing a comprehensive overview of your business.

What do you want to achieve in your customer interaction?

Bright helps you realise your objectives concerning customer and employee satisfaction, financial gain and improved processes. To demonstrate how you can benefit from improved customer service, we compile a specific Business Case based on your company’s key performance indicators. Your individual objectives are quality assured using benchmarks taken from companies in your industry sector faced with similar challenges.

Benchmark

Go from believing to knowing. Learn from the best.

Fast & Easy

All you need is a browser and internet access.

Real-time

Follow your customers’ feedback in real-time.

Coaching

Coach your employees to success.

We customize surveys to suit your needs

To get the answers you need, you need to ask the right questions. By carrying out research we are able to pinpoint the factors which drive your customers’ loyalty. Our surveys are fully customised in line with your business profile as well as the channels you wish to measure.

Different methods

Gather your customers’ comments via the channel which suits you best.

Multichannel

Bright Navigator monitors customer feedback in all channels.

Involve the entire company in your customer interactions

Ongoing measurements provide a clear picture, in real-time, of your customers and employees’ experiences. By evaluating customer experience when dealing with your company against your employees’ assessment of their own performance, you gain a comprehensive overview of your business. This transparent, results-based approach creates a platform of commitment and understanding which makes it possible to identify potential areas of improvement right across the company.

Real-time

Follow your customers’ feedback in real-time.

Act on the results of the surveys!

Small changes in attitude and organisational structure may determine how well your company performs in relation to the competition. Bright helps you make sense of the results. We give you practical suggestions for increasing customer loyalty and fostering a dedicated workforce, and we isolate the key performance indicators, which negatively affect your company’s performance, offering advice on how to improve. This allows you to set more ambitious targets in the future. Our solutions provide a platform for following-up and acting on customer feedback, and communicating improvements to both customers and employees.

Coaching

Coach your employees to success.

Benchmark

Go from believing to knowing. Learn from the best.

Bright, Brunnsgränd 4, SE-111 30 Stockholm, Sweden, Telefon: +46 8 646 14 50 Cookie-policy

Try Bright Navigator

Here you have the chance to test how Bright Navigator can help you to measure customer satisfaction, employee satisfaction and benchmark your performance against other actors in your sector. Fill the form below and we will send an email with instructions to your inbox.

Your demo account has been created!An email with login information will be sent to your inbox shortly. While you wait, you can take the opportunity to learn more about our solutions under Bright Solutions

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to test our demo again!
We will gladly give you a live demo instead.
Contact us at +46 8 646 14 50 or info@bright.se and we will book an appointment.

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