How much does your annual employee satisfaction survey really tell you about your business, and the mood of your workforce?
Just like customer satisfaction, employee satisfaction surveys have a short shelf life. With the Bright Navigator employee module, you and your employees can carry out a survey at the time which suits you best, which means you can discuss the results in relation to current events in your business. Our employee satisfaction survey is exclusively web-based, making it simple to carry out. In addition, the questions answered by your employees can be easily linked to customer satisfaction surveys, also run through Bright Navigator. The customer’s perception of your company can be evaluated against your employee’s assessment of their individual performance, giving you, as manager, a comprehensive overview of the business.
Do your employees have everything they need to provide an excellent customer experience? Do you, as a manager, provide feedback on their performance?
The employee module’s simple reporting system helps you pinpoint the specific areas on which to focus in order to achieve success. This information is perfect for use during coaching and follow-up sessions. As the employee satisfaction survey can be carried out on an ongoing basis – and evaluated against the results of the customer satisfaction survey – it is easier to carry out changes when they’re needed most. As a result, you needn’t wait to discover which approach does or doesn’t work.
Our customers agree on the following benefits: reduced staff turnover, more productive management and staff, and more effective procedures for carrying out employee satisfaction surveys.