Customer satisfaction surveys from Bright Navigator motivate your workforce towards providing better customer service. Employees receive individualised results including relevant statistics and customer comments in relation to their behaviour. Based on these comments, each employee can set their own objectives, and, together with their manager, plan a range of measures aimed at improving loyalty and customer satisfaction.
Giving feedback to their immediate manager and offering their view of the business as a whole also helps reinforce employees’ commitment. The methods used by Bright Navigator are based on creating conditions for development on both a group and management level.