Login to Bright Navigator


Forgot your password?

Key Performance Indicators

How are you performing in relation to the competition?

At Bright, we know exactly which key performance indicators you should be measuring, monitoring and comparing. And with over 10 years’ experience and hundreds of thousands of surveys under our belt, we’re proud to say we know the business inside out. Our key performance indicators are directly linked to customer contact – regardless of the channel being used. How much does it cost each time you have contact with your customer? Can your employees resolve the customer’s enquiry during the initial contact? How long does the customer have to wait before receiving an answer? These are examples of customer service events for which we have devised key performance indicators.

All data linked to your company’s key performance indicators is pooled through the KPI module’s exclusively web-based tool, meaning you avoid potentially complex integration with your existing IT systems. Measuring and monitoring the most important indicators at the moment of customer contact allows you to gain a factual assessment of your performance. Your key performance indicators are then benchmarked against companies both within and outside of your industry sector, providing an assessment of your company’s performance in relation to external factors. Just like our other modules, the KPI module forms part of the Bright Navigator suite. Using Bright Navigator, you can compile your own key performance indicators and analyse them in relation to both customer and employee satisfaction surveys. This provides a comprehensive overview of your company’s performance in relation to the feedback provided by your customers and employees.

Our customers agree on the following benefits: more efficient reporting, fewer systems to maintain, and minimal investment in relation to the potential for improvement identified.

Read more about:

Fill in your e-mail and receive our white paper about benchmarking, for free!

Want to know more? Get in touch.

Patrik Bolander

”Everyone gets real-time feedback”

Annika Cederbrand
Head of Customer Service
SEB Cards

Read more

Main features

Companies using Bright Navigator

Try Bright Navigator

Here you have the chance to test how Bright Navigator can help you to measure customer satisfaction, employee satisfaction and benchmark your performance against other actors in your sector. Fill the form below and we will send an email with instructions to your inbox.

Your demo account has been created!An email with login information will be sent to your inbox shortly. While you wait, you can take the opportunity to learn more about our solutions under Bright Solutions

Great to see that you want
to test our demo again!
We will gladly give you a live demo instead.
Contact us at +46 8 646 14 50 or info@bright.se and we will book an appointment.